Jom888 Privacy Policy – Malaysia Personal Data Protection

1. Introduction

JOM888 ("we", "Platform", "JOM888") takes the privacy and personal data of every registered member extremely seriously. This Privacy Policy has been drafted to clearly and transparently explain how we handle your personal information, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

We believe that trust is the foundation of a good relationship between a platform and its members. As such, we never use your data for undisclosed purposes, never sell it to third parties for advertising, and always strive to employ the latest technology to protect the information you have entrusted to us.

This Privacy Policy applies to all information collected through the jom888 website, our mobile app, and any other communication channels we operate, including support email and live chat.

2. Types of Personal Data We Collect

JOM888 only collects data that is strictly necessary for platform operations and member identity verification. Below is a summary of the data we may collect:

3. How We Collect Your Data

Your personal data is collected through several transparent and controlled methods:

3.1 Information You Provide Directly

When you register a jom888 account, you voluntarily provide information such as your name, email, phone number, and date of birth. During the KYC verification process, you will also be required to submit a copy of your official identification document for identity verification purposes. This information is fundamental to your account security and is required to comply with applicable legal requirements.

3.2 Automatically Collected Information

Each time you use the jom888 platform, our systems automatically record certain technical data such as your IP address, device information, browser type, and session data. This data is used solely for security purposes, fraud detection, and user experience improvement. We do not use this technical data to personally identify you outside the context of our platform.

3.3 Information From Third Parties

In certain cases, we may receive additional data from licensed third-party identity verification service providers, authorised payment processors, and relevant authorities for compliance purposes. All such third parties are bound by strict data protection agreements and may only share information necessary for the stated purpose.

4. Purpose of Using Your Personal Data

JOM888 uses your personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:

• Account management – Creates, maintains, and ensures the security of your account on the jom888 platform.
• Transaction processing – Processes deposits, withdrawals, and all financial activities related to your account securely and accurately.
• Identity verification (KYC) – Verifies your identity to comply with anti-money laundering and counter-terrorism financing legal requirements.
• Customer Support – Provides assistance and resolves any inquiries, complaints, or technical issues you encounter.
• Security and Fraud Prevention – Detects and prevents suspicious activity, fraud, or platform abuse.
• Platform improvements – Analyzes aggregated usage patterns to improve user experience, platform performance, and game offerings.
• Account-related communications – Sends important notifications related to your account, transactions, security, and policy updates.
• Promotional communications (with consent) – Sends bonus offers, exclusive promotions, and the latest jom888 news only if you have consented to receive them.
• Legal compliance – Fulfills legal obligations, regulations, and directives from relevant authorities.

5. Data Sharing and Disclosure

We understand that your privacy is valuable and we take this responsibility seriously. Your personal data will only be shared under the following circumstances and with a limited set of parties:

5.1 Authorised Service Providers

JOM888 works with a number of third-party service providers that are necessary to operate our platform, including licensed payment processors, identity verification service providers, cloud infrastructure providers, and customer support systems. All such providers are bound by strict confidentiality agreements and may only use your data for the specified service purposes.

5.2 Legal Requirements

JOM888 will disclose your personal data to the relevant authorities when required by Malaysian law, a court order, or a valid regulatory directive. In such situations, we will notify you of the disclosure to the extent permitted by law.

5.3 Platform and User Protection

In situations where there is a serious threat to the security of the platform or other members — such as suspected fraudulent activity, hacking attempts, or other security threats — we reserve the right to share relevant information with the relevant authorities or our security partners to protect all parties involved.

6. Data Security and Technical Safeguards

JOM888 continuously invests in robust security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse.

6.1 Technical Security Measures

• 256-bit SSL Encryption – All communications between your device and jom888 servers are encrypted using the latest TLS/SSL protocols.
• Encrypted databases – Sensitive data such as financial information and identity documents is stored in encrypted form in our database.
• Two-factor authentication (2FA) – 2FA is available for all accounts to add an extra layer of security.
• 24/7 Monitoring – Our security monitoring system operates around the clock to detect and respond to any threats in real time.
• Regular security audits – jom888 conducts regular internal and external security audits to identify and address any vulnerabilities.
• Internal Access Controls – Only authorized personnel with a legitimate business need have access to members' personal data.

7. Cookies and Tracking Technologies

The jom888 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze platform usage patterns.

7.1 Types of Cookies We Use

• Essential Cookies – Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies – Saves your personal settings such as language preference and display theme for a more convenient experience.
• Analytics Cookies – Collects anonymized usage data to help us understand how members use the platform and identify areas for improvement.
• Security Cookies – Helps detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the jom888 platform.

8. Your Rights as a Data Subject

As a jom888 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our privacy team by email at [email protected] or via live chat within the platform. We will process your request within 14 business days.

9. Data Retention Period

JOM888 retains your personal data only for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active account data – Retained for as long as your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records – Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents – Retained for 5 years after the end of the business relationship, in line with AMLA (Anti-Money Laundering Act) requirements.
• Support communication logs – Retained for 2 years for reference and service improvement purposes.
• Cookie and session data – Session cookies expire automatically when you close your browser; persistent cookies are stored for the duration specified in their respective cookie settings.

Once the designated retention period has ended, your data will be securely deleted using industry-recognized data erasure methods.

10. Privacy Policy Amendments

JOM888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-account notification or email at least 14 days before the effective date.

The "Updated" date shown at the top of this page indicates the date of the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your privacy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 within the jom888 platform
• FAQ: Visit our FAQ page for quick answers

Our privacy team will respond to all data-related enquiries within 3 business days. For formal data rights requests, the full process will be completed within 14 business days from the date a complete request is received.